PRIVACY POLICY
Last Updated: 2025
Serenity Healthcare Services PLLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule an appointment, or receive services from us.
By accessing our website or using our services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect the following information when you book an appointment or complete patient forms:
Name
Date of birth
Contact information
Medical history
Medication history
Payment information
Insurance information (if requesting a superbill)
Technical Information
When visiting our website, we may collect:
IP address
Browser type
Device information
Usage data
Protected Health Information (PHI)
Any information related to your health, diagnosis, or treatment is protected under HIPAA.
How We Use Your Information
We may use your information to:
Provide telehealth services
Schedule appointments
Process payments
Send administrative communications
Maintain your medical record
Improve our website and services
We do not sell your personal or health information.
How We Protect Your Information
We use administrative, technical, and physical safeguards, including encrypted telehealth platforms, secure patient portals, and HIPAA-compliant systems.
Disclosure of Information
We may disclose information:
With your written consent
For treatment, payment, or healthcare operations
As required by law (e.g., court orders, mandated reporting)
To prevent harm in cases of threats of violence or suicide
Your Rights
You have the right to:
Access your medical records
Request corrections
Request limitations on use
Receive a copy of this policy
Contact Us
For privacy-related questions, please contact:
admin@serenityhealthcares.com
