Privacy Policy

Serenity Healthcare Services PLLC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule an appointment, or receive services from us.

By accessing our website or using our services, you consent to the practices described in this policy.

How We Use Your Information

• Provide telehealth services
• Schedule appointments
• Process payments
• Send administrative communications
• Maintain your medical record
• Improve our website and services

We do not sell your personal or health information.

Disclosure of Information

We may disclose information:

• With your written consent
• For treatment, payment, or healthcare operations
• As required by law (e.g. court orders, mandated reporting)
• To prevent harm in cases of threats of violence or suicide

These Terms & Conditions govern your use of the Serenity Healthcare Services PLLC website and services. By accessing our site or booking an appointment, you agree to these terms.

2. Payment

Serenity Healthcare Services offers both self-pay and insurance-based options. We participate with select insurance plans; coverage and patient responsibility vary by carrier, plan, and state. Where we are not in-network, self-pay rates apply and a superbill can be provided for potential out-of-network reimbursement. Payment is due at the time of service.

4. Patient Responsibilities

You agree to:

• Provide accurate information
• Attend scheduled appointments
• Provide 24-hour notice for cancellations
• Use telehealth in a private, safe location
• Respect provider boundaries

Licensure

Sidonie Justynski, FNP-BC, PMHNP-BC is licensed to provide telehealth psychiatric services in Alabama, Arizona, Connecticut, Florida, Michigan, Texas, Virginia, Washington, and Washington, D.C.. Individual clinicians within the practice may hold licensure in different states; your provider's licensure will be confirmed before your appointment.

Crisis Resources

The 988 Suicide & Crisis Lifeline is available 24/7 in the United States. Call or text 988.

Serenity Healthcare Services does not provide crisis or emergency services and does not monitor email or social media for urgent clinical concerns.

Clinical Services

All payments for clinical services — including psychiatric evaluations, follow-ups, and consultations — are non-refundable.

Cancellation and rescheduling terms are set out in our appointment policy and in the confirmation you receive when booking. Appointments cancelled without adequate notice, and missed appointments, may be charged in full.

You may reschedule your appointment through the booking system or by contacting our office.

Physical Books

Books shipped through third-party platforms (for example Amazon/KDP) follow that seller's policy.

Subscriptions

Subscription payments (for example Academy membership) renew automatically unless cancelled prior to the renewal date.

Payment

Serenity Healthcare Services offers both self-pay and insurance-based options. We participate with select insurance plans; coverage and patient responsibility vary by carrier, plan, and state. Where we are not in-network, self-pay rates apply and a superbill can be provided for potential out-of-network reimbursement. Payment is due at the time of service.

All appointments are delivered via HIPAA-compliant telehealth unless otherwise stated.

Benefits and Risks

Benefits

• Convenience
• Access to care
• Continuity of treatment

Risks

• Technical failures
• Limited physical examination
• Potential security risks despite HIPAA protections