Contact US

For inquires about our services or any other questions you may have, please feel free to reach out here. If you’re interested in one of our services, you can go ahead and schedule your consultation now.

Administrative Email:
admin@serenityhealthcares.com

Phone:
(928)-770-2053

Fax:
(928)-298-6946

Clinical Mail & Administrative Locations

Arizona Office (Primary):
101 W 16th Street. STE A
Yuma, AZ 85364

Texas Office:
1505 S Texas 6, Suite 215
Houston, TX

(These locations are used for administrative and licensing purposes. All clinical care is delivered via HIPAA-compliant telehealth.)

HOURS OF OPERATION

Scheduling Department:

  • Monday–Friday: 8:00 AM – 5:00 PM CST

Clinical appointment times vary and will be visible within the booking system.


WHAT TO EXPECT

Before Your Appointment

After scheduling, you will receive required forms via email.
Please complete and submit them before your session.
This allows us to understand your history and prepare for your evaluation.

During Your Appointment

Your telehealth session will take place in a confidential, judgment-free environment where you can speak openly and safely.
We will review your history, symptoms, goals, and treatment options.

After Your Appointment

You will receive a personalized plan that may include:

  • Medication recommendations (if appropriate)

  • Follow-up schedule

  • Lifestyle and wellness guidance

  • Optional supportive tools such as journals or digital frameworks

COMMUNICATION POLICY

To maintain clinical boundaries and protect patient privacy:

  • Administrative communication is handled via secure email.

  • Medication management requires a scheduled follow-up appointment.

  • Emergency concerns should be directed to 911 or your nearest emergency room.

  • We do not provide crisis services through email or social media.

These boundaries ensure safe, reliable, and ethical care.

FREQUENTLY ASKED QUESTIONS (FAQ )

Do you treat children or adolescents?

No. Our services are for adults 18+.

Do you offer in-person visits?

No. All services are remote via secure telehealth.

Can I message you between appointments?

Administrative questions are welcome.
Clinical matters require a scheduled follow-up for safety and compliance.

Do you provide therapy?

We offer supportive clinical guidance but do not function as a therapy-only practice. Patients may be referred for therapy as needed.